Account Management Solutions, Communications and digital service providers need a lot from their customer management platforms. They need user-friendly interfaces for both customers and support agents, access to customer data across departments, and customized, flexible, and easily integrated features – all while being flexible enough to scale and adaptable to existing and new technologies. Finding the right account management solutions isn’t just about finding the right software, it’s about finding the right team behind the software as well.  

You need more than just a software provider; you need an active, experienced team that knows how to build and operate the same systems you use. IntegraTouch is a communications-focused software integration and operations company with installed bases on three continents and more on the way, specializing in helping service providers orchestrate revenue through our single-stack BSS/OSS solution known as Symphony.

Our single-stack solution allows our service providers to deliver a truly personalized customer experience. We are very active in the industry, members of multiple regional and global organizations, and through our experience and expertise, along with our customer and industry involvement, we are led to thoughtful innovation.

We collaborate with you and your team and leverage the technology in our solution stack to solve your problems and align with your best interests. 

• A CRM platform built for providers by providers with a comprehensive, single-pane overview 

• Adaptable and scalable solutions 

• Real-time reporting 

• Customizable self-service customer portal with 24/7/365 availability 

• Near real-time usage monitoring for voice SMS, data, IPTV, and more 

• On-premises, or SaaS 

• Custom invoice messaging 

• Open APIs, easily integrated with existing architecture 

• Greater marketing freedom to create special promotional packages 

• Reduced customer churn and revenue leakage 

Symphony is the platform that grows with you, unlocking the economy of scale – MNO -> MVNE -> MVNO -> VoIP/UC Service Provider -> White Label Reseller -> Agent Channel 

• Flexible to integrate with existing systems and applications 

• Digital and brick-and-mortar commercial storefronts (e-commerce and point-of-sale) 

• One product catalog to manage all commerce activities 

• Dynamic rate plans enable differentiated offerings 

• Transformative billing processes 

• Trial billing 

• Unlimited number of billing cycles 

• Bill-on-demand 

• Executive and Operational Insights 

• Consumer and Consumption Insights 

• Ticket Insights 

• Partner Insights 

• Geo-Location Insights 

Imagine – one system to manage your retail, enterprise, wholesale, channel, and interconnect customers, providing them with a seamless customer experience that streamlines your processes, gives you flexibility, and grows along with you. 

Harness the power of your data with the only BSS/OSS provider in the world helping communications service providers maximize the potential of their data by providing a marketplace to monetize that data. 

Yep, that’s right – monetization too. 

It turns out that the ultimate guide is a short one. Don’t just hire a software company, reach out to IntegraTouch today to find out how easy Symphony can make account management for your team and your customers. 

Call us at +1 (585) 750-6877 

Email us at [email protected] 

Or click here to schedule a no-strings demo today. 

Symphony – The Key to Managing Your Business with Account Management Solutions!